With more than 35 years of international hotel experience renovating, rebranding, launching and relaunching hotels in the UK, Malaysia, Russia, China, South Africa and Bali, Ian Jones returned home to open The Westley Hotel, a boutique hotel part of Hilton’s Tapestry Collection. He was an instrumental member of the team which transformed a 1970s office building on 4th Avenue downtown into a beautiful boutique hotel. The hotel is part of Silver Hotel Group, an ownership group with over 20 hotels across Canada.
Opening on June 29, 2021, “The Westley Calgary Downtown Hotel is Hilton’s first Tapestry Collection Hotel in Western Canada,” says Ian Jones, the hotel’s general manager. “We are thrilled to bring some of the freshest, most vibrant boutique hotel rooms to our city.”
With 104 rooms over four floors, The Westley offers everything a visitor could want during a stay including spacious bathrooms with refreshing rain showers, 24-hour room service, a large well-equipped fitness centre with floor-to-ceiling windows, and a 50-person meeting room for executive boardroom meetings or private upscale social events. The six different room types, ranging from comfortable king rooms to junior and 1-bedroom suites, are the perfect home base for business trips and weekend getaways. Regardless of the room type, guests enjoy the same high-quality amenities and features in all rooms including plush robes, SMEG kettle, mini-fridge, indulgently comfortable beds and Hilton’s smart room connectivity. Whether guests stay for one night or several, The Westley wants to ensure a positive experience and a fantastic night’s sleep, and their bright-star concierge will make it happen.
To achieve this goal, Jones recruited exceptional employees dedicated to top-notch, sophisticated service to ensure guests arrive and leave with a smile. The smallest details are their biggest focus, like remembering a guest’s name and their favourite treats or that they prefer softer feather pillows, which provide an opportunity for The Westley team to connect on a genuine level to exceed the needs of their guests, sometimes when they haven’t actually articulated that need.
“Personalized care and team members dedicated to ensuring you have a great stay. That’s what makes The Westley stand out from our competition,” says Jones. “We want to have genuine interactions with guests – nothing formal, nothing scripted, real people caring for real people.”
Creating an environment that celebrates individuality and brings the brand’s identity to life, The Westley provides a refreshing approach to the usual hotel uniform. Team members are encouraged to be polished yet whimsical and showcase their personalities through bold and bright wardrobe accessories. These efforts create an approachable, modern yet casual atmosphere. And as a Tapestry Collection Hotel by Hilton, The Westley brings together big-chain reliability and standards with the unique boutique elements that make it quaintly special.
“You have all the wonderful benefits of a Hilton hotel with the customization of the Tapestry brand. Like a family tapestry made from pieces of clothing from different family members and generations that come together to tell a story, so too is the experience at The Westley,” he says. “Tapestry is all about community, and Hilton allows us to reach out and make connections with local businesses as opposed to relying on big brands. Community is very important to us.”
The Westley taps in on local vendors for flowers, chocolates, ice cream and bath and shower products to enhance the unique experience. It also is very proud to partner with Thank You Hospitality to host their upscale contemporary Mexican restaurant called Fonda Fora, that celebrates traditional Mexican cuisine with a modern twist and impeccable presentation.
Comfortable, spacious rooms and thoughtful, dedicated service along with an incredible restaurant – corporate and leisure visitors are sure to have memorable experience at The Westley Hotel.
630 4th Avenue SW, Calgary, AB
Guest Services: 403-764-6262